Jan 24th, 2018

Testimonials About Our Founder: Tyra Bell-Holland

Professional Letters of Recommendations

 Brian Dragovich

Director of Resort Services at Baha Mar

August 5, 2015

Tyra was brought to Baha Mar as our Concierge consultant. I can honestly say that she took a team of Bahamian Citizens that had no experience in Concierge and turned them into absolute professionals. Baha Mar is the largest resort project in the western hemisphere and without Tyra’s vast knowledge and expertise, our concierge department would’ve fell behind the fast pace of opening. Baha Mar had its struggle with opening and Tyra stepped up to the plate without any questions and handled all of the very high-end guests that had their reservations cancelled. With her calming and soothing personality and experience she was able to subdue the upset guests and make them feel extremely comfortable with the troubling situation. There isn’t anyone else I would call when it comes to Concierge assistance and especially the opening of a hotel/resort. Tyra is the best in the business for sure!!


Krikor Topouzian

President, CEO and Chairman of the Board at Concord Companies, Inc.

July 20, 2015

Tyra is able to see the big picture and influence individuals at all levels to promote the corporate values and brand image to provide the best end-user/customer’s experience. She leverages her professional consulting and work experiences to provide continuous follow through with attentiveness to every detail. Diligent, loyal and hardworking, Tyra’s reputation, results, thorough approach, professionalism, and consulting skills are impressive, and she will make an awesome impact on the success of those who engage her.


Brad Busby

Director of Rooms at Viceroy Hotel Snowmass/Aspen

July 16, 2015

While working with her I witnessed Tyra’s passion for excellence, and her devotion to our organization. Quite simply Tyra was the glue to our Concierge department through some very challenging times. Based on my observation, she clearly can excel in any field she chooses. I therefore highly recommend her, and expect that she would be a considerable asset to any organization.


Anna James

Logistics Buyer Coordinator at Baha Mar

July 16, 2015

I had the pleasure of meeting Tyra just a few months ago but she left an indelible mark on not only myself but also the team here at Baha Mar. She was dedicated, hardworking and always willing to go the extra mile. Tyra brought experience and a wealth of knowledge that she imparted on the Concierge/Front Office team. Her enthusiasm was one thing that I always admired. Although I will miss Tyra’s skill, expertise and professionalism; I know she will succeed wherever she goes.


Nadja Schmid

Luxury Hospitality/Experience Consultant at Self Employed

July 13, 2015

Tyra is one of the most dynamic and talented trainers I have had the pleasure to work with. Detail Oriented, Knowledgeable and Problem Resolution Extraordinaire! Tyra built a dynamic team who had little to no experience in a very short time, ensuring her passion for Concierge was transferred and more importantly embraced by the team. Tyra’s vibrancy and energy are felt in everything that she is tasked to complete, she always goes above and beyond expected deliverables. I look forward to working with Tyra again, she is an asset to any company that has the foresight to engage her expertise.


Olga Alexander

Concierge at Aria @City Center

July 12, 2013

Tyra is a dedicated and professional lady who always give her best in everything she takes charge of. She is always available with a warm smile and gives detailed attention to her work. I highly recommend her.


Walt Fales

Senior Vice President of Strategic Development | Enterprise Gaming at Caesars Entertainment Corporation

June 22, 2013

Tyra is one of the most positive people I know. Her ‘can do’ attitude is a always a pleasure in the stressful business of gaming & hospitality and make her a tremendous asset to any operation. She is always proactively striving to maximize both revenue and profit opportunities and she does it with a smile on her face, irrespective of how difficult the challenge. Her preparation for any assignment is unmatched and her dedication to the business is unparalleled. She is a great asset to any organization she is affiliated with.


Mike Larraueta

Vice President of Sales Reno Sparks Convention and Visitors Authority

June 18, 2013

Complete dedication to her employer, staff and most importantly her customers. Tyra’s customer service skills are outstanding and should be the standard for the industry to follow


Christopher Hammett

President at Jet Set Vegas

June 17, 2013

I have had the pleasure of working with Tyra for over 5 years now. She is the consummate professional. She is extremely well respected within the hospitality business not just in Las Vegas but across the country. I would highly recommend her. I welcome the opportunity to work with her again


Samuel Anderson

Experienced Professional Executive in all-things-Human Resources & Business. I run the bottom line & make things happen.

September 26, 2011

If anyone in the hospitality industry should be named the best there is, it would be Tyra Bell-Holland. Experience alone doesn’t explain how she does it, but her background is discernable enough to understand she is a trained professional at what she does and makes flawless appear easy. I have personally worked along with her while at the Cosmopolitan during the final stages of implementing the hotel casino resort. Tyra Bell is articulate and attention to details. She was able to communicate with all the departments and construction in the design and function of her departments’ workstations and overall success. Her achievements went above and beyond and perfection wasn’t just the goal, it was the daily standard. She is a category among herself and she is qualified to handle any operations position within the resort casino business or other. I truly enjoyed my time working with her and understanding her needs as it pertained to the operations and IT functions. There was always a smile and professional demeanor that is difficult to find and it made my time so much enjoyable being around a consummate executive. She is a one-of-a-kind professional and a value to any organization.


Rishi Shukla

Manager at Sutherland Global

June 14, 2011

Tyra is a force of nature. She is well-known and highly regarded in the Las Vegas Concierge Community. Tyra sets high standards for herself and her team. She is a saavy, business minded professional who knows how to conduct herself with charm and integrity. Tyra has had great influence on the LV Concierge community through her work as a Certified Hospitality Educator, former President of SNHCA and of course the formal positions she has held at various hotels. She has truly raised the bar in the field.


Connie Naill


May 16, 2011

Success is what you make it to be.

Tyra has been a great pleasure to work with. She is a constant professional with a can-do attitude and a real go getter. Tyra is also very reliable and can make things happen. While working with Tyra, she had an outstanding turnaround time and was willing to go the extra mile. I would recommend Tyra to anyone I know.


Rob Atchison

Time to start a new adventure. Membership Relations & Services Manager Asian Paralympic Committee

May 30, 2010

I have worked with Tyra over the past 5 years. First, as a member of her concierge team at the Venetian, I learned the true meaning of what a concierge must always be. Professional, courteous and always prepared. While working for Tyra I learned to be all these things. Later, as the Concierge Manager for Barneys New York, I worked regularly with Tyra and many others on her staff. I saw from a different perspective her dedication to her profession and those she leads. It was a pleasure working for and with Tyra to ensure that our guests were always satisfied.


Scott A. Snowden

Director Of Food And Beverage at Stonebridge Hotels Seattle WA Amazon campus

May 13, 2010

I have had the pleasure of knowing Tyra for many years, I consider her to be one of the most responsible members of our community and has donated countless hours of her time to many causes. She has not only worked with members of the community, she has also helped to implement plans and programs that will enrich the lives of those around her. Tyra’s leadership and organizational skills make her an asset to any company and I highly recommend her for any position.




Scott Snowden




Kriste Kolasa, MBA, PMP, CSM, & ITILv3

IT Director | Architect | PgM leader experienced in Strategy | Portfolio & Program Management | Governance | Operations

April 27, 2010

Tyra is an excellent hard working and detailed oriented senior hospitality professional. She is always willing to spend the time with her employees, internal partners and vendors to insure mutual success. In addition, she is willing to try new technologies and processes to enable her department expand its offerings and increase revenue while providing an excellent guest experience. Finally, she also teaching to ensure that her knowledge gets shared with new people to the hospitality industry as well.


Patricia Bailley

America First Federal Credit Unon

April 20, 2010

I first met Tyra over 15 years ago while working for two separate credit unions that merged into one. We have maintained a professional as well as a personal relationship over the years. Tyra has always displayed a strong sense of professionalism, integrity and dedication. I have watched and admired her professional growth evolve throughout the years. Tyra holds herself to very high standards and has managed through her leadership style to pass these standards on to her invaluable team. If you’re seeking an individual to take your organization to the next level of superior quality service and still maintain the bottom line, I would highly recommend Tyra Bell-Holland.


Tim Lam

Executive Director at TISOH: The International School of Hospitality

April 20, 2010

Tyra is a visionary. A professional in every sense of the word, she is a joy to work with. The Art of Concierge program that she spearheaded is second to none in concierge training with her tireless efforts to continually refine the program. She is also a master networker and knows how to make things happen.


Lyle Tolhurst

Supervisor at Eiffel Tower Restaurant

April 17, 2010

I have interacted with Tyra Bell-Holland for several years. She is always prompt and detailed in her work. I have come to expect the same of her entire staff of concierges.


Victoria Frazier

Managing Director of Sales-West Coast at Patina Restaurant Group

April 15, 2010

Tyra is a pleasure to work with. Whenever we need assistance with a client, she is there to help. She is professional, charming and always goes above and beyond for her guests and her associates. It is an honor to work with Tyra…she is a true professional and we value our relationship with her at Patina Restaurant Group.


Jim Ahearn

President, ATMG

April 15, 2010

Tyra Bell-Holland is competent and professional. These attributes coupled with an outstanding personality make her a pleasure to deal with. I strongly recommend Tyra to anyone who values the highest level of service presentation!


Ben Jones

Owner, Jennifer Web Design

April 15, 201

Tyra is an incredibly organized and productive individual. I am constantly impressed by her attention to detail and her unrelenting thirst for perfection. It was always a joy to work with Tyra, I admire her professionalism and her commitment to her craft.


Tyra is truly professional always, Tyra is prepared, thorough and motivated to succeed. Most importantly Tyra prepares her staff to be successful. Tyra is a wonderful leader, she cares about her team and is available to assist them always.


Andrea Eppolito

Las Vegas Wedding Planner & Event Designer

April 14, 2010

It has been my pleasure to work with Tyra over the course of the decade. Professionally, our paths have crossed time and time again through the opening of The Bellagio, our mutual work at The Venetian & Palazzo, and through a series of restaurant projects. Tyra is the consummate professional, maintaining the highest of standards for herself and her team. Her knowledge of Las Vegas is unparalleled, her service to both hotel guests and support teams is thorough, and through it all she maintains a calmness, easy, and friendly demeanor – She always has a smile!

I cannot recommend Tyra highly enough!


Rich Loska

Sales & Banquet Director

April 14, 2010

I have had the pleasure of knowing Tyra for 10 years. If I were to pick one word to describe her, it would be Professional. She has always exhibited a style of Professionalism that is above reproach. Tyra is always looking for the best way to improve guest satisfaction and it is certainly obvious in the way her staff takes exceptional care of the Guests. She has always been keen to every detail and anyone who has worked with her will certainly agree.


Isaiah Orlen

JD/MBA Executive currently looking for business deals and opportunities in the cannabis markets across North America

April 14, 2010

Tyra is one of the most service oriented individuals I have met and truly a pleasure to work with. Her attention to detail has always ensured all the programs I have instituted with her were executed by her teams with precision.


Ralph Amato

Ventana Capital Partners

April 14, 2010

I have worked with Tyra for over seven years. Her professional management and organizational skills are exemplified through her 100 Concierge staff members. She and her staff have always met or exceeded my expectations at the Venetian and Palazzo Resort properties in Las Vegas.

On numerous occasions Tyra has gone far beyond the call of duty to expedite all requests in a timely and professional manner. She has always demonstrated loyalty, confidentiality and integrity. I would give her my highest recommendation.


Eric Zawid

Proud Employee/Concierge at Fairmont Pittsburgh

Tyra is a legend. Not only does she run the largest Concierge department in the world in the largest resort complex, she also teaches future generations of Concierge in a Concierge Program she helped design. She leads her team with passion, respect, and integrity. She was a role model for me when I worked at The Venetian and am excited that I am still able to work with her again while I am with The Light Group.


Stefanie Bay

Strategic and Creative Marketing Personnel

April 13, 2010

Tyra Bell-Holland is an excellent mentor. She has a vast knowledge and experience in the Concierge industry, as well as a wide range of networks. Bubbly personality, kind and sweet – she is the queen of Conciergedom.


Matt Phillips

April 13, 2010

Tyra Bell-Holland has been an extreme example of poise and grace in the Las Vegas Concierge Community. I have worked closely with her for over ten years and most recently on Phantom at the Venetian as well as she was instrumental in launching Wayne Brady at the Venetian and launching Jersey Boys at the Palazzo. She has thoroughly supported these shows and consistently encouraged her staff to do so as well. I’d recommend her to direct any concierge department for any hotel in Las Vegas or throughout the world.